How to Cancel Shopify?

If you are a Shopify store owner and need to pause, cancel or close down your active account, then continue reading to find out how.

In just a few quick steps, you can cancel your Shopify account. To successfully cancel your account, you will need to contact all third-party providers which your store may be using.

Closing your Shopify account must be done manually as Shopify support is unable to take this action for you.

How to Cancel Shopify?

Before you cancel your Shopify, there are a few factors you should check. These include:

  • Getting in contact with third-party service providers to inform them that you are closing your account.
  • Canceling all of the apps that your store used before you pause your Shopify store. Otherwise, you will continue to be charged from these.
  • Ensuring you have no dues left on your account. If you do, Shopify will send out a final bill with all the fees. No outstanding amount, no bill!
  • If you’re on a free trial or haven’t chosen a pricing plan yet, no action is required. If your store is paused during this fee trial, you are not able to extend your free trial period. If you decide to resume your account after the trial period has ended, you will have to select a paid plan in order for the store to work again.

If you’re in two minds about canceling your Shopify store, you can pause it in the meantime. Read on to find out how.

How to pause your Shopify store?

When you decide to pause your Shopify store, it just disables the checkout. Your store can still run but at a reduced cost. This means that customers can continue to browse your store’s products but will not be able to purchase anything. 

You can still edit your products through Shopify admin if required. As with canceling your account, it is recommended that you uninstall all third-party applications to avoid any additional charges when the store is paused. 

Unlike canceling, pausing your store has the benefit of being able to revisit any time you want to start using it again. Just choose a new Shopify plan and away you go!

To pause your Shopify, simply:

  1. Log in to your store
  2. Go to admin > Settings > Account
  3. Go to Store Status and click “Pause Store”
  4. Read the terms and conditions. If agreed, click on “Pause Store”

Your store will continue to run at a reduced cost and you can choose to unpause at any time in the future. To unpause, follow these steps:

  1. Log in to your Shopify account
  2. Select a suitable plan that you like
  3. Once a plan is selected, your store is automatically unpaused

How to cancel Shopify?

If you have made your mind up and want to cancel your Shopify store once and for all, you should cancel it as soon as possible so you do not incur any additional fees.

Remember, once your store is canceled, there is no way of accessing Shopify admin again.

However, it is possible to log in again by entering your credit card details. While this activates your store again, you will not be able to use the same store name or .myshopify URL again.

Before closing your account, you should take care of the following aspects:

  1. Uninstall third-party tools and applications that have recurring charges. This will prevent you from getting charged anything after your account is closed.
  2. Remove your purchased custom domain from a third party, especially if you wish to use it on another website someday.
  3. Transfer your custom domain name to another user. The HTTP Strict Transfer Security (HSTS) policy of Shopify remains in effect for 90 days after cancellation so moving your domain may take this long.

Once you have checked all of the above and have made sure you want to cancel your Shopify account, here is what you will need to do:

  1. Log in as the owner
  2. Visit Shopify Admin > Settings > Account
  3. Navigate to the Store Status page and then click on “Close Store”
  4. Read the terms and conditions 
  5. Choose the reason why you want to close the store 
  6. Click “Close Store”

Although Shopify will be sad to see you go, there is a window of 30 days after you first cancel in case you change your mind and want to re-activate your subscription. Shopify assures their customers that all of their store’s configurations and data will still be preserved when they log back on.

Shopify Alternatives

Although Shopify is one of the most popular e-commerce platforms, it is not favored by everyone. Some store owners find they can’t make enough sales and find the monthly premium is too costly.

Whatever the reason for canceling a Shopify account, there are other e-commerce options available. Many of these offer great features that could reduce your monthly subscription costs.

Some recommended e-commerce sites include Wix, BigCommerce, WooCommerce, and SITE123.

For a smaller online store at a lower price, Wix is a superb option. With no additional transaction fees, you may end up saving money with less worry.

An e-commerce platform that is similar to Shopify is BigCommerce. The pricing is similar but there no upgrades are required for accessing certain features such as gift vouchers.

The cheapest e-commerce site to sell online is WooCommerce. So if you’re finding the price plan of Shopify or Bigcommerce too much, this could be ideal for you.

For pure simplicity, try SITE123. This is easy to get to grips with and can cost somewhat less than other e-commerce sites around.

In Summary

Canceling your Shopify is easy and can be done in a few minutes. Just remember a few things before you hit that “Close Store”.

  • You will not get any refund for unused parts of your Shopify plan.
  • You lose all access to your administration panel as soon as you close the account. Therefore, ensure you have removed all connected domains beforehand.
  • Not uninstalling apps before closure could see you face additional charges.
  • It is not possible to close your store with any outstanding bills

We hope this helped you with canceling your Shopify today.